Client Portal Privacy Policy
Atlanta's Baby Consultants · Effective Date: October 29, 2026 · Contact: info@ababyconsultant.com
1. Who we are
Atlanta's Baby Consultants ("ABC," "we," "us") is a Black woman-owned doula and maternal support agency in Metro Atlanta. This policy explains how we handle personal information in our client portal at birth-bridge.com and in the care plan form we send you from ababyconsultant.com.
We collect only what we need to support your family, prepare your agreement, and get paid fairly for our work. We never sell your information, and we never use your pregnancy or health information for advertising.
2. Information we collect
We collect information you give us, information created as you sign and pay, and basic technical details from your device.
| Category | Examples | Where it comes from |
|---|---|---|
| Contact details | Name, email, phone, service address, ZIP code, preferred language, support person's name | You, through our care plan form or your doula |
| Pregnancy and care details | Where you are in your journey (trying to conceive, IVF, pregnant), estimated due date, birth setting, hospital or provider, pregnancy considerations you choose to share, birth plan, appointment notes | You and your doula |
| Services and agreements | Packages chosen, proposals, signed agreement, initials, typed signature, Photography Release choice | You, in the portal |
| Signing evidence | Date and time, IP address and network type, browser and device details, verification code events, document fingerprint (SHA-256) | Recorded automatically when you consent and sign |
| Payment records | Amount, date, payment method type, last four digits of your card, name on card, receipt email, payment authorization, refund and dispute status | You and Square. We never receive your full card number |
| Labor and visit activity | Contraction timer sessions, appointment requests | You, in the portal |
| Email delivery records | Whether our emails were delivered, bounced, or marked as spam | Our email provider |
We do not collect your Social Security number, and we do not ask for medical records.
3. How we use your information
- To provide your care: matching you with a doula, preparing your proposal and agreement, scheduling visits, and alerting your doula team when you start the contraction timer.
- To process payments: sending invoices, reminders, and receipts, and issuing refunds your agreement allows.
- To prove what was agreed: your signing evidence and payment authorizations are kept so we can show who signed what and when. We may use these records to respond to a chargeback or legal claim.
- To communicate with you: sending links, verification codes, and updates about your care.
- To keep the portal secure: preventing misuse, limiting repeated form submissions, and investigating problems.
- To meet legal and tax obligations.
We record your IP address and network type as evidence only. We never use them to block a payment or a signature.
We may use information with names and identifying details removed to understand our community's needs and improve outcomes for Black and brown families. We never publish anything that could identify you without your written permission.
4. Who we share it with
We share your information only as needed to serve you:
- Your ABC care team: your assigned doula, back-up doula, and the ABC staff who manage your care and billing.
- Square: processes your payments. If you choose Afterpay or Cash App Pay, those services also receive what they need to complete your payment.
- Resend: delivers our emails, including signing links and verification codes.
- Our portal hosting provider: stores the portal and its data.
- People you ask us to share with: for example, your partner or support person.
- When required by law: to respond to a valid subpoena or court order, to protect someone's safety, or to respond to a payment dispute or legal claim involving your agreement.
- If ABC's business changes hands: your information would transfer only under this policy's protections.
These providers may use your information only to perform services for us. We do not sell or rent your personal information, and we do not share it with advertisers or data brokers.
5. How we protect your information
Your documents open only through private links that are long and random, and the portal checks every request on our servers before showing anything. Staff accounts are limited by role. Signed agreements are locked once signed, and our signing record is append-only, so entries cannot be edited or erased. No system is perfectly secure; if we learn of a breach affecting your information, we will notify you as the law requires.
6. How long we keep it
We keep signed agreements, signing evidence, and payment records for 10 years after your last service date, so we can meet tax obligations and respond to disputes. We keep other care information only as long as needed to support you and meet those obligations, then delete or anonymize it.
7. Your choices
You may ask us to:
- See a copy of the information we hold about you
- Correct anything inaccurate
- Delete information we no longer need, except records we must keep for legal, tax, or dispute reasons
- Send you a paper copy of your signed documents
- Stop sending non-essential messages
Email info@ababyconsultant.com with your request. We may confirm your identity before acting, and we will respond within 30 days.
8. Children's information
The portal is for adults. We may record your baby's information, such as birth date or feeding goals, only as part of your care.
9. Changes to this policy
We will post updates here and change the effective date. If a change materially affects how we use your information, we will email active clients before it takes effect.
10. Contact us
Atlanta's Baby Consultants
1253 Commercial Drive SW, Ste. A, Conyers, GA 30094
info@ababyconsultant.com · (470) 794-2229